Seeking a Fitbit repair shop, youmight not have much luck getting it fixed. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop:Īny model discontinued is likely well out of warranty. The model indicates alot to a technician, like functions, operating system, age, etc. Know Your Fitbit Model When You Need a RepairĪt the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. Since there really is no exclusive Fitbit repair service here are the online resources that I like: Many users will have experienced the same Fitibit issues you have and gotten them fixed. Sometimes when you dont know where to turn for help, forums and related sites are a good place to connect with the community. Other Resources for Fitbit Repair Near Me If you think your Fitbit is beyond repair or warranty, here are some of the current Fitbit products on Amazon… Options to to Replace Your Fitbit Instead of Repairing It There are people out there who sell fake fitness trackers or who will provide the incorrect documents on purpose. When you receive it you will want to immediately check that the paperwork matches the Fitbit. If you are getting one second hand, you will want to get all of that information upfront from the seller. It may also help to have all of the original packaging. Most likely not, unless you have the original receipt with it for proof of purchase. I Bought My Fitbit Second Hand, Can I Make a Warranty Claim This extended warranty takes affect after the manufacturer warranty expires at the end of one year. For example if you purchase on Amazon you can get an extended warranty through Square Trade. Many retailers who sell the products though do. Is There an Extended Warrantyįitbit does not offer an extended warranty. If you are wondering how long a repair may take, they do not disclose a timeline. My advice would also be to include an index card with a description of what needs to be fixed and insure the package for the estimated value of the Fitbit. Next a customer service person will ask you for your account details and know the specifics about what is wrong with your product.Īfter that if you are under warranty and they deem it qualifies they will ask you to mail them the product in safe packaging. Contact channels should be directed towards their support team on Twitter, email, phone call, forum, or live chat. To make a claim on your Fitbit for replacement or repair, first you need to contact them. How to Make a Claim on Your Fitbit Warranty That can be done with a receipt showing the purchase date, model number, and purchase price. To make a claim you will need to prove this date and ownership. It just stopped working all of the suddenĪny of these are valid reasons to make a claim on your Fitbit warranty as long as you are within a year of your purchase date.The battery’s doesn’t hold its charge anymore.Your display has become dull or not as bright as it use to be.The wristband strap is broken or wore out.So What Qualifies as Manufacturer Defects to the Hardware?Ī few examples of manufacturer defects to the hard ware would be: Essentially the only thing that is covered by the warranty is the hardware…and with that only manufacturer defects. You might be surprised, but also not covered is the actual software that resides inside of the Fitbit. Also not covered under the warranty are any issues with the application on your phone or the dashboard on their website. This means that physical damage like smashing it on a weight rack will not be covered. It does not cover normal wear and tear damage. If you don’t want to get through the legal jargon, here are your most important takeaways from their limited warranty… How Long is My Fitbit Warranty and What is Covered?įitbit will either replace or repair your fitness tracker within one year from the date you purchased it. It details information on getting a Fitbit watch repair. If you no longer have the booklet, the same info is on the website here. This small booklet has the limited warranty information that the company provides. When you originally got your Fitbit, there should have been a small paper foldout inside the box. You may be think about a watch repair shop or jeweler, but you more likely to get it fixed at cellphone store or a place that can repair smart watches. Most stores may ask you to provide a proof of purchase to help you with a warranty claim. These places will be particularly helpful if you purchased it in one of their stores. You will see many stores like Best Buy (including Geek Squad) and Target who can help you make a claim on your warranty…but not actually perform a repair. These business on the map are authorized sellers, not service centers or places that are soley Fitbit repair shops. A Fitbit Repair Shop Actually Means Authorzied Seller…
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